Miyachi Europe, the leading supplier of laser and resistance welding systems and laser marking products, announces that it now offers remote services for high end resistance welding modules, reducing total cost of ownership thanks to maximized uptime and reduced travel cost.
Available for the Miyachi Peco ISQ20 series with programming pendant AWS, AWS3 systems, MG3 standard, as well as most customised resistance welding systems, this new business service is ideal for customers with high system uptime demand. Remote services from Miyachi Europe minimize support efforts and avoid planning and cost for on-site technical support. Specific AWS3 and MG3 products can be upgraded to remote access capabilities.
Remote access is achieved with the use of a PC and the installation of a VPN connection that serves as an interface between the Miyachi Peco product and the remote service expert. Miyachi Europe offers a complete hardware and software package to guarantee a predictable investment. Service can be provided on demand with an hourly rate, or with an annual service contract for 20 hours of remote services at a special rate. Training for remote services of multiple systems support on-site is offered upon request. Remote services are currently offered through Miyachi Europe in Puchheim, Germany; additional regional service centers will be added in the future.
Long term on-site process statistics
The new business service from Miyachi Europe increases uptime as it allows for fast and efficient diagnostics remotely. It eliminates traveling time to the site and reduces development time by providing remote application support. Customers can also take advantage of core and peripheral system device monitoring, convenient and efficient process adjustments, and availability of continuous process data for long term on-site process statistics.