In our previous edition, we exclusively introduced the Tornos SwissNano machine (download it here). Since then, it has been unveiled for the first time at the Tornos open days in Moutier. We wanted to find out how it had been received by customers and hear about the results of this exhibition. Interview with Brice Renggli, marketing manager.
"It was an exceptional success: We welcomed 340 visitors - a 30% increase on the previous year’s watchmaking days. We sold 25 machines in a week" explains Mr Renggli, by way of introduction. To find another such example of customer enthusiasm for a machine manufactured in Moutier, we need to go back 17 years to the launch of the famous Deco 2000 7/10 mm capacity machines.
And the tablet? All the machines sold during the exhibition have an integrated PC which allow a connection to the tablet, enabling production to be monitored. "Our customers could see beyond the gadget appeal’. Having the latest versions of the service instructions directly on the tablet, for example, was highly appreciated. Being able to have an integrated PC also brings a wide range of additional possibilities, such as managing stock of parts on the machine, for example" explains Mr Renggli. Customers also liked the customisation of the Fanuc control screens. Developed using the "Android logic’’, these pages are very intuitive and user-friendly.
Tornos store The company is setting set up a virtual store for downloading applications for the tablet. Mr Renggli explains: "With a tablet running with Android, customers can download a free application which allows them to have a system for keeping service instructions continuously up-to-date, communicating news to them and giving them access to the Forum". Access to this is restricted to SwissNano customers. (Not on-line yet).
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Tornos SA Industrielle 111 2740 Moutier Tel. +41 32 494 44 44 Fax: +41 32 494 49 07 watchme.tornos.ch
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